Saddle up for a trek through the ins and outs of our online return policy! It's boring, we know, but rather than leave you guessing we've tried to cover it all here, so make a cuppa and take it all in - at the end you will know that it's almost entirely risk free to shop online with Impulse Boutique & Lumiere Collective!
WHAT can be returned?
PURCHASES MADE USING CREDIT CARD OR PAYPAL
Full priced items (including items purchased during temporary / flash promotions - excluding earrings for hygiene reasons) can be returned for a full refund, size or colour exchange in the same style, or store credit.
Sale items over $50 can be returned for exchange or store credit only, unless deemed faulty.
Sale items $50 and under CANNOT BE RETURNED at all unless faulty, these sales are final.
PURCHASES MADE USING AFTERPAY are subject to the same return policy as outlined above, however there is one very important condition on refunds : We are charged a 5% transaction fee on all Afterpay purchases, so if you wish to receive a refund on a purchase made with Afterpay a 5% fee will be deducted from your refund amount, just to recoup our costs in offering the service. No fees will be charged if you select an exchange or store credit.
CAN you exchange items?
Thankfully, our business has grown to a point where it is too complicated for us to keep track of exchange stock and partial payments / refunds any more, so we are only offering exchanges for a size and/or colour in the same style (subject to availability).
If you would like a different style please place a new order for that item and select a refund or store credit for the item you wish to return. Trust us - it will be a smoother process for everyone this way!
WHEN do items need to be returned by?
Returns must be received by us within 14 days of you receiving your order.
WHERE do items need to be returned to?
Return address details will be provided when we authorise your return via email.
HOW do customers return items?
You will find a Return Slip with instructions inside your parcel.
If you did not receive a Return Form, please email email@example.com and tell us your name, order number, items you wish to return and your desired action (refund / store credit / exchage for size or colour), or you can download and print a return slip here: /assets/files/IMPULSE _LUMIERE RETURN SLIP.pdf
We will email you with an RMA (Return Merchandise Authorisation) number and further instructions including a Reply Paid address once your request is approved.
Please return your items accompanied by a filled in Return Form within 14 days of receiving your order.
Customers returning items to us outside the return window of 14 days may be issued either a store credit only or have their return rejected and sent back to them. Return Forms that are filled in incorrectly or only partially may result in delayed processing of your exchange.
SHIPPING for returns?
Full priced items are eligible for paid return postage, we will give you a Reply Paid address when your return request is approved via email.
Sale items are not eligible for paid returns, buyer is responsible for return postage costs.
CREDIT for eligible returns?
Payment will be credited as per the request on your return form providing return policy conditions are met.
In-store return option?
You may return your order to our store in Glenelg, Burnside Village, North Adelaide or Unley, SA, but please note refunds cannot be issued from the store they must be done via the online sales office.
You are welcome to elect to receive a store credit or to make an exchange in store but note that any difference in price owed to you can only be issued as a store credit.
What should I do if I believe my purchase is faulty?
If you believe you have received a faulty item from us please email firstname.lastname@example.org and quote your order number if possible, and describe the item and the fault, attaching photos of the flaw if possible.
Where the flaw can be repaired, we are within our rights to repair the item / send back to the manufacturer for repair and return it to you, before we offer exchange or refund.
We will always do our best to come to a reasonable compromise and work with you towards a positive resolution between you, us and the manufacturer.
Please see this page for information on your Consumer Rights under Australian law.
Please note we can only accept returns on items originally purchased from Impulse Boutique / Lumiere Collective.
Original tags must be attached, items must be unworn and in original condition. Items that smell of perfume or body odours or show other signs of wear may be rejected and returned to the customer. Shoes should be tried on carpet with socks.
Thanks for your co-operation - your Return Forms when filled in correctly allow us to process returns more efficiently and therefore get your money or your replacement item back to you faster!