To start the return process for your order, please enter your email address or phone number and the order number below.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email within 1 business day with instructions and a return postal address once the return request is approved

 

What items are returnable?

Full price items are eligible for a refund or 110% Store Credit if returned within 14 days of receiving your order. Conditions apply to Sale items - please see our Returns Policy for more info. 

  • Items must be in original condition with tags attached
  • Unused, unwashed and unworn. 
  • In the original packaging

Earrings can not be returned for hygiene reasons. 

Items purchased during temporary "Flash Sale" promotions are subject to special return conditions - please see our Returns page for more info. 

 

Can I make an exchange?

  • Please place a new order for the item you need and request a refund or credit on your return. 
  • Our return policy states no refunds on sale items, we will make an exception if you purchase an exchange item. Please feel free to contact us if you need any clarification!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • We have a small and busy team here so returns may take 1-2 days for processing. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed or a store credit gift card will be issued to you if you selected this option.