Saddle up for a trek through the ins and outs of our online return policy! It's boring, we know, but rather than leave you guessing we've tried to cover it all here, so make a cuppa and take it all in - at the end you will know that it's almost entirely risk free to shop online with Impulse Boutique & Lumiere Collective!
WHAT CAN BE RETURNED?
Purchases made using CREDIT CARD or PAYPAL
Full priced items (including items purchased during temporary / flash promotions - excluding earrings for hygiene reasons) can be returned for a full refund, size or colour exchange in the same style, or store credit.
Earrings CANNOT BE RETURNED for hygieve reasons, these sales are final.
Sale items over $100 can be returned for exchange or store credit only, unless deemed faulty.
Sale items $100 and under CANNOT BE RETURNED at all unless faulty, these sales are final.
Purchases made using AFTERPAY
Purchases made using AFTERPAY are subject to the same return policy as outlined above.
Please Note: We charge a 5% transaction fee on all Afterpay purchases. If you wish to receive a refund on a purchase made with Afterpay a 5% fee will be deducted from your refund amount, just to recoup our costs in offering the service. No fees will be charged if you select an exchange or store credit.
HOW DO CUSTOMERS RETURN?
You will find a Return Form inside your parcel with a section requiring an RMA number. To get your RMA number, please email email@example.com and tell us your name, order number, items you wish to return and if you feel it's relevant, a reason why this item wasn't right for you. Feedback on sizing / quality / accuracy of representation helps us create a better experience in future.
We will email you with an RMA (Return Merchandise Authorisation) number and further instructions including a Reply Paid address once your request is approved.
Please return your items accompanied by a filled in Return Form within 14 days of receiving your order.
Didn't get a Return Form or lost it? Print a new one here.
Customers returning items to us outside the return window of 14 days may be issued either a store credit only or have their return rejected and sent back to them. Return Forms that are filled in incorrectly or only partially may result in delayed processing of your exchange.
CAN YOU EXCHANGE ITEMS?
Thankfully, our business has grown to a point where it is too complicated for us to keep track of exchange stock and partial payments / refunds any more, so we request that you please place a new order for your preferred items and request a refund or store credit on your return.
This is more efficient for both of us - you get your items quicker and returned items can be processed quicker. This gives us more time to serve you better and curate your online shopping experience.
WHEN DO ITEMS NEED TO BE RETURNED BY?
Returns must be received by us within 14 days of you receiving your order.
ONLY full priced items are eligible for paid return postage, we will give you a Reply Paid Postage when your return request is approved via email.
Only returns WITHIN AUSTRALIA are eligible for Reply Paid Postage.
SALE items and INTERNATIONAL orders are not eligible for paid returns, buyer is responsible for return postage costs.
Provided that all return policy conditions are met, international returns are accepted by us.
Please note that all INTERNATIONAL returns are not eligible for Reply Paid Postage. Buyer is responsible for return postage costs for INTERNATIONAL returns.
Did you know that we offer 110% return if you opt for store credit instead of a full refund? Payment will be credited at 110% as per the request on your return form providing return policy conditions are met.
For example, if your item is being returned at $100, you will receive a $110 store credit.
For purchases made using AFTERPAY, your order will only be eligible for 100% store credit.
In-store return option?
You may return your order to our store in Glenelg, Burnside Village, North Adelaide or Unley in South Australia, but please note refunds cannot be issued from the store. They must be done via the online sales office.
You are welcome to elect to receive a store credit or to make an exchange in store but note that any difference in price owed to you can only be issued as a store credit.
What should I do if I believe my purchase is faulty?
If you believe you have received a faulty item from us please email firstname.lastname@example.org and quote your order number if possible, and describe the item and the fault, attaching photos of the flaw if possible.
Where the flaw can be repaired, we are within our rights to repair the item / send back to the manufacturer for repair and return it to you, before we offer exchange or refund.
We will always do our best to come to a reasonable compromise and work with you towards a positive resolution between you, us and the manufacturer.
Please see this page for information on your Consumer Rights under Australian law.
Please note we can only accept returns on items originally purchased from Impulse Boutique / Lumiere Collective.
Original tags must be attached, items must be unworn and in original condition.
Items that smell of perfume or body odours or show other signs of wear may be rejected and returned to the customer.
Shoes should be tried on carpet with socks.
Thanks for your co-operation - your Return Forms when filled in correctly allow us to process returns more efficiently and therefore get your money or your replacement item back to you faster!