If you’re looking at our return policy, you likely ordered a product from us, which means we owe you a big “thank you!”.
Nothing makes us happier than a legion of happy Impulse customers, and as such we do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know:
HOW DO I MAKE A RETURN?
WE INCLUDE A RETURN SLIP IN YOUR PARCEL, ALL THE INFO YOU NEED IS THERE, but here is a quick rundown just in case you lost your slip :
- Check your item is eligble for return using the info above
- Email us to request an RMA (Return Merchandise Authorisation) at email@example.com quoting your Invoice / Order ID (they are the same thing) and let us know which items you would like to return.
- Wait for a reply from us which may take up to 1 business day. This reply will contain all the instructions you need including our return postal address. Fill out and enclose your Return Slip with your return item as instructed. Need a copy of your return slip? Click here to open a printable copy
- Postage back to us is at your expense - For convenience, the least expense and waste reduction our recommendation is that you keep the satchel we used to send your order out in, turn it inside out and seal your return inside with tape, then write out or print out our address and stick this to the outside of the parcel and take to the post office and request tracked standard postage. Retain the lodgement receipt they give you at the Post Office until we have confirmed your return has been processed.
- Returns can take up to 3 business days (usually faster) to be processed once they arrive here.
IS THERE ANYTHING THAT CAN'T BE RETURNED?
- FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS ON EARRINGS UNLESS FAULTY
- ITEMS THAT ARE A COLOUR, SIZE OR STYLE OUTSIDE OF OUR STOCK ORDER, CALLED A "SPECIAL ORDER", ARE NOT RETURNABLE AT ALL UNLESS FAULTY. WE WILL ALWAYS PERSONALLY ENSURE YOU UNDERSTAND THE COMMITMENT YOU ARE MAKING BEFORE WE TAKE SPECIAL ORDERS - THESE ARE DIFFERENT TO PRE ORDERS.
- permanent sale items under $100 are not returnable