Frequently Asked Questions (and questions people are too shy to ask but we know you want the answers!! )
WHO ARE WE ANYWAY?
We are a friendly bunch of ladies (and one gentleman) from Adelaide, with a passion for quality clothing that gives effortless style. Click here to Meet the Team!
CAN I RETURN MY ORDER?
In almost every case, yes you can - we give you the option of a full refund or store credit on full priced items returned within 14 days for any reason. Conditions apply to Sale items - please see our full Return Policy here.
HOW DO I RETURN MY ORDER?
Check your item(s) are eligible for return, have your order number handy (found on your email order confirmation or in your online account) and click HERE to start the return process.
CAN I RETURN A PRE-ORDER ITEM?
Yes, all items marked as pre-orders fall under our normal returns policy. Special Orders are different as they are items that are specially made or individually ordered in just for you, so they cannot be returned. We will always talk to you via email or phone to make sure you understand the terms of your Special Order before we take payment.
Click here for more information on Pre Orders and Special Orders
WHICH PAYMENT METHODS CAN I USE?
We accept Visa, Mastercard, American Express, Paypal and Afterpay payments.
DO YOU OFFER LAYBY ONLINE?
No, we don't offer layby online but we do offer Afterpay - a service which allows you to have your order now and pay if off in 4 equal fortnightly instalments, interest free! (Limit $1000 - You must be over 18 and have an Australian debit or credit card)
If you wish to do a traditional style Layby, please contact the staff in-store on (08) 8239 0973 as we cannot process this online.
HOW CAN I EARN REWARDS FOR SHOPPING ONLINE WITH IMPULSE?
Impulse has a long standing VIP Privilege program for our local customers in store which is available to online customers too! To become a VIP Privilege member and be offered 10% off all full priced stock, notifications of new arrivals and all round VIP treatment, you need to have purchased with us before - there is a dollar amount you need to spend before VIP status is granted which we do not advertise - just ask us and we will let you know how close you are!
Once VIP status is granted, you just need to log in to your online account before you start shopping, enter the code VIP at checkout and then any full priced items you add to your cart will be discounted for you, so easy!
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We try to post all orders as soon as we can - however sometimes items will need to be brought in from one of our physical stores which can 1-2 business days. Most orders are delivered within 1-5 business days of initial order placement.
You can choose Australia Post Express Post (for a small $5 fee if your order is under $150 - free over $150) - which is guaranteed to be delivered the next day within the delivery network. See auspost.com.au/ for more information on whether your postcode is within the next day delivery network. Online parcel tracking information will be emailed to you upon dispatch.
HOW DO I KNOW MY DETAILS ARE SAFE WITH YOU?
Rest assured your details are kept confidential and secure to the best of our and our providers' abilities. Any information disclosed to us will only be used by us for the purpose for which it was supplied. We request personal information for the purposes of contacting you following your purchase should any problems arise in respect to processing or shipping your purchase.
Secure Socket Layer (SSL) Web Server Certificates, like the one used on this website, encrypt all data sent to and from the site. The information is scrambled and hence unintelligible if intercepted.
This SSL technology is standard and enforceable by gateway providers for any online transactions, ensuring when you reach the final stages of payment your connection will change to the secure https channel.
If you elect to submit your credit card details online, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https:// once you login or reach the checkout pages. This means that you are in secure mode.
You may even - depending on your chosen preferences - receive a prompt informing you that you are visiting a secure page.
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