Ready to make a return?
You can either organise your own postage back to us, or use our "Easy Returns" portal, which allows you to pay for postage online and printout your own label, then drop your parcel in a red post box. See below....
Returning your item(s):
You'll receive a return form in your parcel, just fill in your order number, tick the items you're returning and select your preferred money back method (refund / store credit valid 1 year). **If this page is not included in your return parcel, we cannot readily identify you and therefore will take longer to process your return. Priority is given to returns that include all requested information.**
Can't find your return form? Download one here
Ensure your items meet our return conditions (read below) and then package your goods, take to the post office and send to our return address:
Impulse Boutique Returns
127 Melbourne Street, North Adelaide SA 5006
OR use our Easy Returns portal via Australia Post to pay for Express return postage online and print your label yourself. The portal will prefill our return address for you and tell you where the nearest drop off location to you is located to make it super easy!
FLASH SALE RETURN POLICY
If you are shopping during a Flash Sale - e.g. "Further 20% off Sale 3 days only" NO RETURNS WILL BE OFFERED so please choose carefully.
Store credit only on items that are full price before the coupon is applied, NO RETURNS at all on items that are already reduced (from the SALE category) so please choose carefully. Brands are not always consistent with sizing, our product descriptions are subjective and can be interpreted in different ways, different screens show colour differently, there are a lot of unknowns. Please be aware that items that are heavily reduced may not live up to expectations when deciding to purchase a non-returnable item.