You've made it to our Returns Info which means you're either here to check out our return policy before you click the oh so satisfying "complete my purchase" button OR something didn't work out [which makes us sad]. Whatever the reason - this page has all the details!
FLASH SALE RETURN POLICY
If you are shopping during a Flash Sale - e.g. "Further 20% off Sale 3 days only" NO REFUNDS WILL BE OFFERED so please choose carefully.
Store credit only on items that are full price before the coupon is applied, NO RETURNS at all on items that are already reduced (from the SALE category) so please choose carefully.
RETURN POLICIES
FULL PRICED ITEMS
Full Price Items are eligible for a refund if returned in original condition within 14 days (21 days for international customers) of your order being delivered to you.
DISCOUNTED ITEMS
Discounted items over $100 can be returned for Store Credit.
Discounted items under $100 can not be returned unless faulty. These sales are final so please choose carefully.
SEE BELOW FOR FLASH SALE SPECIAL RETURN CONDITIONS - NO REFUNDS ON FLASH SALE.
PRE ORDERS AND SPECIAL ORDERS
Pre Orders fall under the "Full Priced Items" policy : these can be returned for a refund or store credit within 14 days.
SPECIAL ORDERS are not returnable unless faulty. Special Orders are made to order just for you, therefore you need to choose these carefully. Special Orders are usually arranged between you and us when you are looking for an item we do not have in stock and have not placed an order on. Special Orders are different to Pre Orders.
NEED TO MAKE A RETURN?
START HERE
Simply request your return with your order number and the email address that you placed the order with.
INFO YOU SHOULD READ:
• We are unable to offer exchanges - but please *don't stress* if you want to make sure you don't miss out, just order your correct size and our customer care team will refund you for the item that didn't suit.
• Keep a copy of your tracking number for your return. While we do all we can to ensure your return makes it back to us safe and sound, we cannot take responsibility for lost returns.
• Our products are very precious to us, so we will inspect all items upon receipt. Items that are not in their original condition will be returned back to you.
• You will be notified via email when your return makes it back to our HQ. From there you can expect to receive your refund or store credit within 2-4 business days. It’s that easy!
• International customers, you have 21 days to complete your return!
FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS ON EARRINGS UNLESS FAULTY
