N.B. The below policy was slightly updated on May 27, 2022 to exclude the Exchange option.

here's what to do

You can either organise your own postage back to us, or use our "Easy Returns" portal, which allows you to pay for postage online and printout your own label, then drop your parcel in a red post box. See below....

how to return your item(s)

You'll receive a return form in your parcel, just fill in your order number, tick the items you're returning and select your preferred money back method (refund / store credit valid 1 year).

Ensure your items meet our return conditions (read below) and then package your goods, take to the post office and send to our return address:

Impulse Boutique Returns

127 Melbourne Street, North Adelaide SA 5006

OR use our Easy Returns portal via Australia Post to pay for Express return postage online and print your label yourself. The portal will prefill our return address for you and tell you where the nearest drop off location to you is located to make it super easy!

return postage is simple

with Australia Post's Easy Returns online postage purchase option.

No labels, no printing, no problem!

CREATE A RETURN NOW

purchase return postage online

1. Visit our returns portal here enter the email address used to place your order and complete the fields to submit your return. You'll enter your credit card details to purchase postage for your return, this is a flat rate for express post which is comparable with what you'd pay at the Post Office. Once submitted, you’ll be emailed your unique barcode or printable postage label, depending on which you select. Package your return and head to step 2!

go to return portal

print or present your label

2. Print your label at home and lodge your return in a Street Posting box OR take your return and barcode
to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map)
and they’ll print it for you. Choose to drop your return at any Post Office, Street Posting Box, or selected
retailers including supermarkets and pharmacies.

wait for your refund

3. You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse. Refunds and credits can take up to 3 days to process, please be patient with our tiny, busy team!

RETURN POLICIES

We know shopping online can be tricky, and no matter how hard we try to describe things accurately sometimes things just don't suit! Therefore, we offer refunds for change of mind on all full price items. Full details below:


ONLINE PURCHASES:

FULL PRICED items - can be returned for a refund or store credit (valid 1 year) within 14 days

SALE (permanently discounted) items OVER $100- store credit only within 14 days

SALE (permanently discounted) items UNDER $100- these sales are final. No refunds, returns, exchanges or credits.

FLASH SALES – sales are final. No refunds or returns.

IN STORE PURCHASES:

FULL PRICE ITEMS - Exchange or store credit (valid 1 year) within 7 days only, no refunds

SALE ITEMS - all sales are final, no refund, exchange or store credit. 

We understand some people have health reasons that make it hard to try things on in store, in these cases we are happy to be more flexible with returns, please discuss this with our staff if you need special consideration. 

FAULTY ITEMS

In the unfortunate case you have received an item you believe to be faulty, please don’t hesitate to contact our Customer Service team at customercare@impulseboutique.com.au or phone +618 8239 0793 during business hours for advice on how we may assist you.

We recommended sending a photo of the item showing the affected area to customercare@impulseboutique.com.auFaulty items will be assessed by our team and we will repair, replace or refund on a case-by-case basis.

We follow the ACCC guidelines and reserve the right to repair if possible in line with our sustainability values

RETURN CRITERIA: 

We can only offer refunds to your original payment method

Items must be returned in their original, unused condition with tags attached, in their original packaging and shoes in their original box within the specified time frame

The purchaser is responsible for the cost of returning the goods to Impulse. We recommend using our "Easy Returns" portal where you can easily purchase tracked express postage online, print it yourself or get it printed easily at a Post Shop and drop your parcel in approved street post boxes or post shops. 

We cannot be responsible for goods damaged or lost in return transit

Please retain the postal receipt so you can reference the tracking number to confirm the return of your items to us.

We do not accept returns on earrings or masks due to hygiene reasons

YOUR RETURN FORM

You will receive a return form in your parcel, please retain this and follow the instructions on it to make your return. If you don't have your form, please enclose a note with your order number, name and whether you'd like a refund or a store credit. 

CAN I EXCHANGE MY ORDER?

Unfortunately we are unable to offer exchanges at this stage, we have found we do not have the capacity to manage exchanges, they require a lot of manual admin which is prone to human error. If you need an exchange, please order the new item separately and request a refund for the returned item. This means you get your new item sooner, as we don't need to wait for your return to come back before sending the new order.

HOW LONG DOES IT TAKE?

We aim to process your refund within 2-3 working days once your item/s has been received, we are not always able to get to it as soon as your parcels are delivered, thanks for your patience with this small team of multi-taskers!

CAN I RETURN MY ORDER IN STORE?

Online orders can be returned through our Impulse Boutique / Lumiere Collective retail stores, but store staff can only process exchanges or refunds on the spot, refunds will be slightly delayed as they must be processed at our main office.

Our products are very precious to us, so we will inspect all items upon receipt. Items that are not in their original condition may be returned back to you. ITEMS THAT ARE RETURNED DIRTY TO US - E.G. MAKEUP STAINS will have a $15 Cleaning Fee deducted from any refund / credit. Please take care when trying clothes on to avoid touching your face with the fabric.

RETURN POLICY

You've made it to our Returns Info which means you're either here to check out our return policy before you click the oh so satisfying "complete my purchase" button OR something didn't work out [which makes us sad]. Whatever the reason - this page has all the details!

 

PLEASE NOTE : WE DO NOT OFFER REFUNDS ON PURCHASES MADE IN OUR BRICKS AND MORTAR BOUTIQUES since you are able to see and try on garments at the time. If you have an impairment that makes trying things on in store difficult, please talk to our staff, we are more flexible in these situations. See below for more details.

RETURN POLICIES

FULL PRICED ITEMS

Full Price Items purchased online are eligible for a refund if returned in original condition within 14 days (21 days for international customers) of your order being delivered to you*.

*If you ask us to delay postage on your order (because you're going away, for example) we are not able to offer returns on items that are held here for more than 14 days.

Purchases made in-store are eligible for store credit or exchange only. We do not offer refunds in store, sorry!

DISCOUNTED ITEMS

ONLINE SALES : Discounted items over $100 can be returned for Store Credit (valid 1 year). 

Discounted items under $100 can not be returned unless faulty. These sales are final so please choose carefully. 

IN STORE PURCHASES : No returns are accepted on sale items.

SEE BELOW FOR FLASH SALE SPECIAL RETURN CONDITIONS - NO REFUNDS ON FLASH SALE.

PRE ORDERS AND SPECIAL ORDERS

Pre Orders fall under the "Full Priced Items" policy : when purchased online these can be returned for a refund or store credit within 14 days. 

In store : Due to the unknowns around preordering items you have never seen we are flexible around refunds for these items if it doesn't suit you when you try it on.

 

SPECIAL ORDERS are not returnable unless faulty. Special Orders are made to order just for you, therefore you need to choose these carefully. Special Orders are usually arranged between you and us when you are looking for an item we do not have in stock and have not placed an order on. Special Orders are different to Pre Orders.

FLASH SALE RETURN POLICY

If you are shopping during a Flash Sale - e.g. "Further 20% off Sale 3 days only" NO RETURNS WILL BE OFFERED so please choose carefully.

Store credit only on items that are full price before the coupon is applied, NO RETURNS at all on items that are already reduced (from the SALE category) so please choose carefully. Brands are not always consistent with sizing, our product descriptions are subjective and can be interpreted in different ways, different screens show colour differently, there are a lot of unknowns and you should be aware that items that are heavily reduced may not live up to expectations when deciding to purchase a non-returnable item!

INFO YOU SHOULD READ:

 

• Keep a copy of your tracking number for your return. While we do all we can to ensure your return makes it back to us safe and sound, we cannot take responsibility for lost returns.

• Our products are very precious to us, so we will inspect all items upon receipt. Items that are not in their original condition will be returned back to you. ITEMS THAT ARE RETURNED DIRTY TO US - E.G. MAKEUP STAINS will have a $15 Cleaning Fee deducted from any refund / credit. Please take care when trying clothes on to avoid touching your face with the fabric.

• You will be notified via email when your return has been assessed, then you can expect to receive your refund / exchange / store credit within 2-4 business days.

• International customers, you have 21 days to complete your return!

 

FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS ON EARRINGS / FACE MASKS UNLESS FAULTY

 

NEED TO MAKE A RETURN?

START HERE

Simply request your return with your order number and the email address that you placed the order with.

REQUEST YOUR RETURN HERE
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    FLASH SALE RETURN POLICY

    If you are shopping during a Flash Sale - e.g. "Further 20% off Sale 3 days only" NO RETURNS WILL BE OFFERED so please choose carefully.

    Store credit only on items that are full price before the coupon is applied, NO RETURNS at all on items that are already reduced (from the SALE category) so please choose carefully. Brands are not always consistent with sizing, our product descriptions are subjective and can be interpreted in different ways, different screens show colour differently, there are a lot of unknowns and you should be aware that items that are heavily reduced may not live up to expectations when deciding to purchase a non-returnable item!