You've made it to our Returns Info which means you're either here to check out our return policy before you click the oh so satisfying "complete my purchase" button OR something didn't work out [which makes us sad]. Whatever the reason - this page has all the details!
INFO YOU SHOULD READ:
• We are unable to offer exchanges - but please *don't stress* if you want to make sure you don't miss out, just order your correct size and our customer care team will refund you for the item that didn't suit.
• Keep a copy of your tracking number for your return. While we do all we can to ensure your return makes it back to us safe and sound, we cannot take responsibility for lost returns.
• Our products are very precious to us, so we will inspect all items upon receipt. Items that are not in their original condition will be returned back to you. ITEMS THAT ARE RETURNED DIRTY TO US - E.G. MAKEUP STAINS will have a $20 Cleaning Fee deducted from any refund / credit. Please take care when trying clothes on to avoid touching your face with the fabric.
• You will be notified via email when your return makes it back to our HQ. From there you can expect to receive your refund or store credit within 2-4 business days. It’s that easy!
• International customers, you have 21 days to complete your return!
FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS ON EARRINGS UNLESS FAULTY
FLASH SALE RETURN POLICY
If you are shopping during a Flash Sale - e.g. "Further 20% off Sale 3 days only" NO REFUNDS WILL BE OFFERED so please choose carefully.
Store credit only on items that are full price before the coupon is applied, NO RETURNS at all on items that are already reduced (from the SALE category) so please choose carefully.