We know shopping online can be tricky, and no matter how hard we try to describe things accurately sometimes things just don't suit! Therefore, we offer refunds for change of mind on all full price items. Full details below:
FULL PRICED items - can be returned for a refund or store credit (valid 1 year) within 14 days
SALE (permanently discounted) items OVER $100- store credit only within 14 days
SALE (permanently discounted) items UNDER $100- these sales are final. No refunds, returns, exchanges or credits.
FLASH SALES – sales are final. No refunds or returns.
Exchange policy: Please scroll down and see the heading "Can I exchange my order?"
IN STORE PURCHASES:
FULL PRICE ITEMS - Exchange or store credit (valid 1 year) within 7 days only, no refunds
SALE ITEMS - all sales are final, no refund, exchange or store credit.
We understand some people have health reasons that make it hard to try things on in store, in these cases we are happy to be more flexible with returns, please discuss this with our staff if you need special consideration.
In the unfortunate case you have received an item you believe to be faulty, please don’t hesitate to contact our Customer Service team at firstname.lastname@example.org or phone +618 8239 0793 during business hours for advice on how we may assist you.
We recommended sending a photo of the item showing the affected area to email@example.comFaulty items will be assessed by our team and we will repair, replace or refund on a case-by-case basis.
We follow the ACCC guidelines and reserve the right to repair if possible in line with our sustainability values
Items received outside the 14 day return window may be rejected and posted back to you at your cost. Please try your items on as soon as you receive them and send them back asap. If you purchase an item while you are away and this forces you outside the return window, unfortunately the 14 day window still applies so please choose carefully.
We can only offer refunds to your original payment method
Items must be returned in their original, unused condition with tags attached, in their original packaging and shoes in their original box within the specified time frame
The purchaser is responsible for the cost of returning the goods to Impulse. We recommend using our "Easy Returns" portal where you can easily purchase tracked express postage online, print it yourself or get it printed easily at a Post Shop and drop your parcel in approved street post boxes or post shops.
We cannot be responsible for goods damaged or lost in return transit
Please retain the postal receipt so you can reference the tracking number to confirm the return of your items to us.
We do not accept returns on earrings or masks due to hygiene reasons
YOUR RETURN FORM
You will receive a return form in your parcel, please retain this and follow the instructions on it to make your return. If you don't have your form, please enclose a note with your order number, name and whether you'd like a refund or a store credit.
CAN I EXCHANGE MY ORDER?
Unfortunately we are unable to offer exchanges at this stage, we have found we do not have the capacity to manage exchanges, they require a lot of manual admin which is prone to human error. If you need an exchange, please order the new item separately and request a refund for the returned item. This means you get your new item sooner, as we don't need to wait for your return to come back before sending the new order.
HOW LONG DOES IT TAKE?
We aim to process your refund within 2-3 working days once your item/s has been received, we are not always able to get to it as soon as your parcels are delivered, thanks for your patience with this small team of multi-taskers!
CAN I RETURN MY ORDER IN STORE?
Online orders can be returned through our Impulse Boutique / Lumiere Collective retail stores, but store staff can only process exchanges or store credit on the spot, refunds will be slightly delayed as they must be processed at our main office.
Our products are very precious to us, so we will inspect all items upon receipt. Items that are not in their original condition may be returned back to you. ITEMS THAT ARE RETURNED DIRTY TO US - E.G. MAKEUP STAINS / SMELLING OF PERFUME will have a $15 Cleaning Fee deducted from any refund / credit. Please take care when trying clothes on to avoid touching your face with the fabric.
FLASH SALE RETURN POLICY
If you are shopping during a Flash Sale - e.g. "Further 20% off Sale 3 days only" NO RETURNS WILL BE OFFERED (unless faulty) so please choose carefully.
You can either organise your own postage back to us, or use our "Easy Returns" portal, which allows you to pay for postage online and printout your own label, then drop your parcel in a red post box. See below....
how to return your item(s)
You'll receive a return form in your parcel, just fill in your order number, tick the items you're returning and select your preferred money back method (refund / store credit valid 1 year).
Ensure your items meet our return conditions (read below) and then package your goods, take to the post office and send to our return address:
Impulse Boutique Returns
127 Melbourne Street, North Adelaide SA 5006
OR use our Easy Returns portal via Australia Post to pay for Express return postage online and print your label yourself. The portal will prefill our return address for you and tell you where the nearest drop off location to you is located to make it super easy!