You've made it to our Returns Info which means you're either here to check out our return policy before you click the oh so satisfying "complete my purchase" button OR something didn't work out [which makes us sad]. Whatever the reason - this page has all the details!
RETURN POLICIES
FULL PRICED ITEMS
Full Price Items are eligible for a refund if returned in original condition within 14 days of your order being delivered to you.
DISCOUNTED ITEMS
Items temporarily discounted under a Flash Sale e.g. "25% off for 2 days only" are not returnable so please choose carefully!
Permanently discounted items over $100 can be returned for Store Credit.
Permanently discounted items under $100 can not be returned unless faulty. These sales are final so please choose carefully.
PRE ORDERS AND SPECIAL ORDERS
Pre Orders fall under the "Full Priced Items" policy : these can be returned for a refund or store credit within 14 days.
SPECIAL ORDERS are not returnable unless faulty. Special Orders are made to order just for you, therefore you need to choose these carefully. Special Orders are usually arranged between you and us when you are looking for an item we do not have in stock and have not placed an order on. Special Orders are different to Pre Orders.
20% OFF "CIRCUIT BREAKER" SALE NOVEMBER 20-22, 2020
TERMS AND CONDITIONS :
20% OFF Everything excluding Pre Orders
20% OFF already reduced sale items
No Refunds
Exchange or store credit on items that were originally full price
No returns at all on items that were already reduced i.e. in the permanent SALE category. These sales are final.
Items will not be dispatched until at least November 25
Sale ends Sunday November 22 at 11:590pm Adelaide time
Cannot be used in conjunction with any other discount including VIP.
NEED TO MAKE A RETURN?
START HERE
Simply request your return with your order number and the email address that you placed the order with.
INFO YOU SHOULD READ:
• We are unable to offer exchanges - but please *don't stress* if you want to make sure you don't miss out, just order your correct size and our customer care team will refund you for the item that didn't suit.
• Keep a copy of your tracking number for your return. While we do all we can to ensure your return makes it back to us safe and sound, we cannot take responsibility for lost returns.
• Our products are very precious to us, so we will inspect all items upon receipt. Items that are not in their original condition will be returned back to you.
• You will be notified via email when your return makes it back to our HQ. From there you can expect to receive your refund or store credit within 2-4 business days. It’s that easy!
• International customers, you have 21 days to complete your return!
FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS ON EARRINGS UNLESS FAULTY