VIP LOYALTY PROGRAM

At Impulse Boutique / Lumiere Collective we offer loyal customers a 10% discount off full priced products during checkout any time they purchase. 

*Conditions apply : 

- To become a VIP you must have spent $500 or more with us either online or in store

- Your VIP status needs to be approved by Impulse / Lumiere Head Office before it's activated - if you think you are eligible for our VIP program and your account has not been activated yet please contact us with your name and we will look into it! If you have a VIP account in store but can't make it work online just contact us. 

- Existing VIPs must use their registered email address at the checkout (this is how the system identifies you as a VIP) and enter coupon code VIP at checkout when shopping online to get their discount.

 Here is what your checkout page might look like : 

 

Where it says "Add a discount code or a gift card" you should enter the code VIP and then click Apply. This will only work if you are using your registered email address and your account is set to VIP. If you believe you should be a VIP and this isn't working for you please contact us! Scroll down for troubleshooting tips.

 Once you've applied the discount it should look like this  : 

You can then proceed to payment and complete your order!

TROUBLESHOOTING : 

I believe I am a VIP but I get an error saying "VIP discount isn't available to you right now. Please try logging in to your account or contact Customer Care"

You may not be tagged as a VIP because you have not shopped with us since February 2020 when we did a major update on our website and some accounts didn't transition to the new platform. Please send us an email and we'll fix it for you!

- You may be trying to checkout with a different email address than the one you originally registered which is connected to your VIP account. The website identifies your VIP status via the email address - so try a different one or email us to solve the issue. 

- Check that you are applying it to full price items - VIP discounts only apply to full price. 

- VIP discounts won't work in conjunction with other discounts. Try placing a separate order that contains full price items only. 

I fit the VIP customer criteria, I have tried all of the troubleshooting methods without success, and I don't want to miss out on the item I want to purchase. What should I do?

Please place your order at full price to secure your item, and email us to request a refund of the VIP discount. We are happy to do this providing you are an eligible VIP, we don't want you to miss out on your favourite things due to tech issues!