A Pre-Order differs from a Special Order in that it is an order placed in advance to secure an item that we have coming in stock in future. You are simply paying for it early to secure your size / colour and when the item arrives here we will send it out to you immediately. Delivery estimates are stipulated on individual product descriptions. 

Pre-orders are subject to the same Return Policy as normal orders placed on our website. 


A Special Order is usually made when an item you are searching for has sold out or is not available in your preferred colour or size. Impulse Boutique is happy to take special requests on certain items, and will do our best to hunt down anything on your wish list! Just send us an email with details on the style, size and colour you would like and we will do what we can.

We have a very close relationship with most of our designers and can usually find a way to get you what you need, so please feel free to send us any requests for items you may not see available on our website.  Sometimes the item might be in stock at one of our stores and not represented online, or we may be able to order an item in for you from the supplier.

There are a few conditions* with special orders, and we will always ensure that you have completely understood these before we take payment so you can be sure you won't get stuck with something that isn't right for you without prior warning .

*Special Orders on items we do not carry in stock are not returnable at all, and must be paid for in full in advance to secure the order. Special Orders are non refundable once the item has either gone into production or the supplier has confirmed our order.