Delivery Options in Australia:
- Free Express post for orders over $150 (Signature required)
- Free Express post for orders over $150 (Leave in a Safe Place) - please note, selecting this option is a risk. We cannot guarantee safe delivery of your parcel if you select this option, therefore in the unlikely (but possible) event your parcel should go missing, finding a resolution with Australia Post will be your responsibility, we will not be able to provide any compensation.
- $10 Express Post on orders under $150
Our SA customers also now have the option of selecting "Pick Up In Store"- just enter your preferred store to pick up from in the Order Notes section during checkout. We'll contact you when it's ready!
Handling time on all orders ranges from 1-2 business days.
We are unable to hold orders - if you are pre-ordering and expect you will be away for a time during the deliver month you will need to enter an address where someone will be there to receive it or have it sent to your local post office.
RETURNS:
- Full Priced items can be returned for a refund or store credit within 14 days of receipt (21 days for international orders)
- Refunds are not offered on Sale items - please see our full Return Policy for more info.
- Please see our full RETURN POLICY for all the info you need including what to do if you receive a faulty item.
- If you ask us to hold your order back from postage because you are going away, for example, please note we cannot accept returns on items that are held here for more than 2 weeks.
INTERNATIONAL DELIVERY :
We ship to most countries - unfortunately we are unable to ship the United Kingdom as of Jan 1, 2021 due to changes to VAT collection upon leaving the EU.
Duties / customs fees may be payable please check your local duties and be aware that we do not cover this expense.
New Zealand : $15 flat rate - Express - 3-8 business days
Rest of World (except UK) : $30 flat rate - Express - 7-15 business days
International returns are accepted providing the item complies with our return policy - just contact us within 3 business days to initiate your return. Return postage cost is not covered by Impulse Boutique.
